Customer & Sales Support Specialist
Customer & Sales Support Specialist
About our client:
People2people are partnering with a leading Swiss‑designed oral‑care brand, known for its gentle, colourful, and high‑quality products, this organisation brings joy and innovation to everyday dental care. With decades of professional trust behind it, the team is dedicated to helping people of all ages achieve healthier, happier smiles through thoughtful design and a strong focus on prevention and education.
About the Role:
As the Customer Sales Support Specialist, you will be responsible for providing administrative, customer service, and sales support to both internal teams and external clients. You will manage order processing, coordinate sales activity, maintain customer records, and ensure seamless communication across multiple departments. This position is central to keeping sales operations efficient and clients well supported.
Key Responsibilities:
Order Management & Processing
- Receive and process inbound sales orders via shared inbox.
- Prepare quotes and sales proposals.
- Coordinate with warehouse/logistics regarding product availability, deliveries, and back‑orders.
- Generate invoices, order confirmations, and shipping documentation.
- Act as a key contact for product, pricing, and availability enquiries.
- Maintain accurate customer records in CRM/ERP systems.
- Manage follow‑ups via CRM (HubSpot).
- Conduct proactive client outreach, including product awareness and sample programs.
- Prepare sales reports, dashboards, and forecasts.
- Support sales meetings and follow up on action items.
- Manage sales collateral, product literature, and samples.
- Liaise with marketing on campaigns, product launches, and training materials.
- Maintain accurate CRM/ERP data, including orders, quotes, and customer updates.
- Run sales and inventory reports for management.
- Analyse sales data to identify trends and improvement opportunities.
- Work with operations, logistics, finance, and marketing teams to resolve issues and streamline processes.
- Support company events such as trade shows, training sessions, and educational events.
- Handle phone and email enquiries.
- Manage filing, correspondence, and general office coordination.
- Assist with returns, complaints, and service escalations.
- Support accounts payable processes and aged receivables follow‑up.
- 3+ years’ experience in customer service, sales support, inside sales, or similar admin‑focused role.
- Strong Microsoft Office skills (especially Excel).
- Experience using CRM and ERP systems.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Highly organised with the ability to juggle multiple priorities.
- Proactive mindset with a willingness to suggest improvements.
- Strong team player who works well across departments.
- Customer‑focused and passionate about delivering exceptional service.
- Reliable, dependable, and adaptable.
- Analytical and confident using data to support decisions.
- High integrity with respect for confidential information.
- Collaborative environment with regular interaction across sales, operations, marketing, and external clients.
- Standard hours: Monday to Friday, 9am–5pm.
Apply with your most recent resume or Contact Courtney on (08) 8317 4802
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
Location
Adelaide, South Australia
Salary
Work Type
Full Time
Industry
Date published
12-Jan-2026
