Customer Service Data Analyst

Homebush I $0.00 - $0.00 Annual I Full Time

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Customer Service Data Analyst

Our client Samsung, is a globally recognised and highly respected brand in the electronics industry. This position is based at their Sydney Olympic Park office, and follows a hybrid model, requiring four days in the office and one day working from home.

Key Responsibilities:

Manage, analyse and report on customer service data.
Monitor data quality and identify areas of improvement, implementing solutions to enhance data quality and integrity.
Compile daily allocation spreadsheet for new and current cases to be allocated to relevant teams and case managers.
Track daily, weekly and monthly statistics for customer service case managers.
Track trends in case creation and closures and identify sources of said trends.
Generate various reports to present to Customer Service team and management
Adhere at all times to company policies and procedures in the completion of required duties
Creating and maintaining reports for Customer Service KPI
Developing Dashboards
Analyse Customer Service KPI reports for trends and improvements

About You:

Bachelor’s Degree Preference: Data Analysis/Mathematics/Statistics
Advanced Experience in data and analytics focused on root cause analysis.
Ability to manage communication to key stakeholders
2 or more years of experience within a similar role

What’s in it for you?

Competitive salary with potential bonus incentives
Generous discounts on company products
Exclusive promotions with retail partners
Access to a dedicated wellbeing platform
Onsite gym access
Free onsite parking

If this role sounds like a fit, click “Apply Now” – we look forward to receiving your application!

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.