Customer Success Specialist

Sydney I I Full Time

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Customer Success Specialist

About the Role:

The client we are working with, a rapidly expanding organisation in the health technology sector, are seeking a Customer Success Specialist to join their team. In this role, you will be the first point of contact for new and existing customers, ensuring a smooth onboarding process and fostering long-term engagement. Your ability to communicate effectively, educate, and build strong relationships will be key to driving success.

What You’ll Do:

Engage & Onboard New Customers – Provide a warm welcome and guide customers through the setup process, ensuring they understand the company’s services and how to use them effectively.
Client Matching & Support – Proactively assist customers in finding the right service providers based on their unique needs.
Sales & Growth – Identify opportunities to upsell, cross-sell, and refer customers to relevant services within the company’s network.
Customer Relationship Management – Maintain accurate records of customer interactions and inquiries to enhance the overall experience.
Continuous Learning – Stay informed on company offerings, industry trends, and best practices to better support customers.

What We’re Looking For:

Customer-focused approach – You put the customer at the centre of everything you do.
Sales mindset – You have experience in sales, account management, or customer success with a track record of achieving targets.
Communication skills – You can explain complex ideas simply and persuasively.
Problem-solving abilities – You think on your feet and find solutions.
Industry knowledge (preferred) – Experience in consumer businesses, technology, disability, or aged care sectors is a plus.

Why Join?

Competitive Salary & Incentives – Salary plus a minimum of $6k per quarter OTE.
Convenient location - Office based in the CBD.
3 Days WFH
Exciting opportunity – Be part of a company that is making an impact in the industry.
Career growth – Develop your skills in a supportive environment with opportunities for advancement.

If this role sounds of interest to you or aligns with your experience, please click 'Apply Now' or contact Paris from people2people for a confidential discussion on 02 8270 9734.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.