Member Services Specialist

Sydney I I Full Time

Create job alert

2025 Employment Report

Register with us

Outsourced HR Solutions

Member Services Specialist

We are partnering with a client in the health membership services space looking to bring on board a new Member Services Specialist. This is a great opportunity to join a stable, professional environment that offers structured training, hybrid working, and career development.

The Role

Act as first point of contact for members via phone and email (30–50 calls per day).
Handle enquiries relating to policies, billings, and payments.
Update and maintain member records across internal systems.
Identify opportunities to improve the overall member experience.

About You

Strong background in customer service, reception, call centre, or member services.
Clear, professional communication and problem-solving skills.
Confident using multiple computer systems; accurate with data entry and detail.
Proactive, approachable, and keen to learn.

What’s on Offer

$74,000 package (incl. super) + 7.5% annual bonus
Hybrid working after onboarding.
Structured training program with ongoing coaching and support.
Full-time, standard hours (8:30am–5:00pm).
Career growth within a supportive, professional team.

If this sounds like you click apply, or call Paris Delnawaz for a confidential conversation.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.