Balancing AI and Authenticity in Modern Marketing

The marketing profession across Australia and New Zealand in 2025 is firmly focused on growth, adaptability, and innovation. With 65% of teams planning to expand their headcount this year, organisations are placing marketing at the centre of their business strategies—despite economic caution. This shift reflects the understanding that inbound marketing and brand engagement are not optional extras, but critical engines for business success.


As budgets and team sizes grow, so too does the pressure to deliver measurable results. Analytics, automation, and artificial intelligence (AI) are now indispensable tools, streamlining operations and offering predictive insights. Yet amid this digitisation, marketers are reminded of the value of human connection. A return to personalised experiences and authentic storytelling is shaping the future of brand engagement.


Learning and development remains key to staff retention, with 41% of employers investing in upskilling initiatives. Whether it's mastering new platforms, analysing performance data, or test-driving the latest technology in sector-specific roles, marketers are expected to be not just creative, but technically savvy and commercially aware.


Looking to the future, marketing teams must balance data with empathy, efficiency with experience, and innovation with trust—elements that define success in an increasingly competitive and connected landscape.


“You need people in marketing that are smart… but they must be technologists.”


In conversation with people2people Temporary Specialist Recruitment Team Leader Aiden Boast, Nicole Clarke, Co-Founder at Shazamme, and Karl Sullivan, Marketing Manager at Ingham Motor Group, explored the critical changes shaping marketing roles and recruitment.


Clarke confirmed that headcount growth remains a strong trend: “People do want to grow their marketing team. There is no question that marketing drives a business.” However, she cautioned that when economic uncertainty strikes, marketing budgets are often first on the chopping block. “You can’t be reactive—you need to keep driving that forward or you’ll get left behind.”


From Sullivan’s perspective, development and retention are intrinsically linked. “Learning and development is certainly a benefit that our team utilise,” he said, noting that this includes formal upskilling and hands-on product learning. “It involves understanding our products… and then utilising that in our promotions.”


Both experts stressed the importance of adaptability. Clarke pointed out the necessity for marketers to move beyond traditional tactics: “Old school marketing isn’t going to cut it like it used to,” she said. Technological literacy is no longer a bonus—it’s essential. “If you don’t understand technology, you won’t succeed.”


She also warned against over-reliance on AI-generated content. “You can tell when resumes are written by AI… people get caught out when they can’t back it up.” Human storytelling and the ability to connect remain central. “We’re going to see a full circle—back to humans connecting with humans,” she added.



Sullivan highlighted the impact of AI on operational efficiency. “It’s improving efficiencies—routine, low-impact tasks are freed up for strategic initiatives,” he explained. In the automotive sector, predictive analytics now inform campaigns by leveraging historical data on purchase cycles and maintenance patterns. This allows marketers to identify when customers are ready to upgrade, creating timely and relevant outreach.


Looking ahead to 2030, Clarke forecasted a seismic shift in how marketing is experienced. “It’s going to be about personalisation, video content, and immersive experiences,” she said. Technologies such as augmented reality glasses will reshape how products are marketed. “Imagine looking at a car and seeing its features and price in real time through your glasses,” she added. Social platforms will also change as monetisation alters how and where content is distributed.


Practical Takeaways for Marketing Employers in 2025


  • Invest in marketers with strong analytical, adaptive, and technological skills—not just creativity.


  • Maintain consistent marketing efforts, even during economic uncertainty, to stay competitive.


  • Use AI to boost efficiency but rely on human creativity and insight to build authentic engagement.


  • Provide upskilling and learning opportunities to retain top marketing talent.


  • Prepare for a future defined by immersive experiences, personalised content, and new digital environments.

Get in touch

Aiden Boast • September 2, 2025

Find out more by contacting one of our specialisat recruitment consultants across Australia, New Zealand, and the United Kingdom.

Contact us

Share this article

Useful links

Search for jobs today

Got a vacancy?

What's happening in the market?

How do I prepare for my job interview?

Share this article

Recent Insights

By Claire McNab May 26, 2024
In today's rapidly changing world, the call for environmental responsibility is louder than ever. With climate change looming as a critical global challenge, businesses are increasingly under pressure to play their part in mitigating its effects. One of the most significant ways they can contribute is by taking accountability for their sustainability practices, particularly in reducing carbon emissions.
By Esha Nischol May 19, 2024
In today's rapidly evolving landscape, automation is reshaping industries and transforming the way we work. While automation offers numerous benefits, including increased efficiency and productivity, it also presents challenges and uncertainties for the workforce. Understanding the opportunities and challenges of automation on employment is crucial for individuals and organizations alike as we navigate the future of work.
By Hamish Lamberton May 15, 2024
In recent years, the rise of remote work has revolutionized the way companies approach recruitment. With advancements in technology and a growing acceptance of virtual communication tools, many organizations are now embracing remote recruitment strategies to attract and hire top talent. In this blog post, we'll explore how companies are adapting to virtual hiring processes and the strategies they're employing to succeed in this new era of recruitment. One of the key challenges of remote recruitment is creating meaningful connections with candidates without the benefit of face-to-face interactions. To overcome this obstacle, companies are leveraging video conferencing platforms to conduct virtual interviews and assessments. These tools allow recruiters to assess candidates' communication skills, professionalism, and cultural fit, all while providing a more personal touch than traditional phone interviews. In addition to video interviews, companies are also utilizing virtual recruitment events to engage with candidates and showcase their employer brand. Virtual career fairs, networking sessions, and informational webinars allow companies to connect with a broader pool of candidates regardless of geographic location. By hosting these events online, companies can reach candidates who may not have been able to attend in-person events, thereby expanding their talent pool and increasing diversity. Another important aspect of remote recruitment is the use of technology to streamline the hiring process. Applicant tracking systems (ATS) and recruitment software help companies manage job postings, track candidate applications, and collaborate with hiring teams more efficiently. These tools automate repetitive tasks, such as resume screening and scheduling interviews, freeing up recruiters to focus on building relationships with candidates and making strategic hiring decisions. Furthermore, companies are investing in employer branding initiatives to differentiate themselves in a competitive talent market. Through social media, company blogs, and virtual office tours, organizations can showcase their company culture, values, and employee benefits to prospective candidates. By highlighting their unique selling points and demonstrating their commitment to employee satisfaction, companies can attract top talent and create a positive candidate experience. Finally, remote recruitment requires a strong emphasis on communication and collaboration among hiring teams. With team members working from different locations, it's essential to establish clear channels of communication and set expectations for roles and responsibilities. Regular check-ins, status updates, and feedback sessions ensure that everyone is aligned and working towards common hiring goals. In conclusion, remote recruitment strategies are becoming increasingly essential for companies looking to stay competitive in today's digital age. By embracing virtual hiring processes, leveraging technology, and prioritizing communication and collaboration, organizations can attract and hire top talent regardless of geographic location. As remote work continues to evolve, companies that adapt and innovate in their recruitment strategies will be best positioned to succeed in the future of work.