Customer Experience Officer

Homebush I I Full Time

Customer Experience Officer

Our client, Samsung Electronics Australia, is seeking a compassionate and driven Customer Experience Officer to join their team! In this position, you will be responsible for collecting feedback, carrying out quality evaluations and assisting in the analysis of customer satisfaction data.

Duties & Responsibilities:

Compile reporting using appropriate systems.
Examine and evaluate reporting on survey feedback.
Conduct external calls to resolve escalations.
Manage high-priority customer claims.
Distribute free of charge accessories to customers.
Manage data within internal systems.
Liase with a variety of deprtment to provide support.

About You:

Strong verbal and written communication skills with the ability to connect with a range of individuals.
Highly motivated with strong organisational and priority management skills.
Problem solving & conflict resolution skills.

Why You’ll Love This Role!

Competitive Salary
Generous Discounts & Exclusive Promotions
Wellbeing Initiatives with Onsite Gym Access
Convenient Onsite Parking

If this role is of interest to you, feel free to reach out to K ristina P at kristinap@people2people.com.au, you can also apply directly through this advertisement.

We look forward to receiving your application!

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.