Full Job Details
About the Role
We are seeking a proactive and customer-focused Customer Service Coordinator to join a high performing customer service teams. In this role, you will be the primary point of contact for customers, coordinating collection requests, managing logistics, updating the internal CRM and ensuring a smooth and efficient customer experience.
Working closely with internal teams and external customers, you will play a key role in maintaining turnaround times, supporting operational requirements, and ensuring customer expectations are consistently met.
Key Responsibilities
- Manage and action return and collection requests, ensuring timely turnaround and availability of equipment
- Proactively follow up with customers regarding outstanding returns and collection schedules
- Coordinate returns and urgent requests with internal stakeholders to meet business deadlines
- Build strong relationships with customers and provide a high level of service throughout the return process
- Liaise with transport providers and drivers to arrange timely collections
- Monitor return timeframes and escalate any potential delays or issues as required
- Maintain accurate records and provide updates to relevant teams.
Skills & Experience
- Previous experience in a customer service, customer support, coordination, or administration role
- Strong communication skills with the ability to build positive relationships with a wide range of stakeholders
- Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment
- High attention to detail and a proactive approach to problem-solving
- Experience coordinating logistics, inventory, or return processes will be highly regarded
- Proficiency in Microsoft Office and the ability to learn new systems quickly.
What's on Offer
- Supportive and collaborative team environment
- Opportunity to work in a busy and varied coordination role
- Scope for extension
- Flexible work arrangements
- Positive workplace culture.
This is an excellent opportunity for a customer-focused professional who enjoys building relationships, coordinating multiple tasks, and delivering an exceptional customer experience.
To be considered for this role APPLY today. His role is being managed by Melanie Hammond (07) 3118 0125.
At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.
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