Customer Service Data Analyst

Homebush I I Full Time

Customer Service Data Analyst

Our client, Samsung Electronics Australia, is seeking an eager to learn and enthusitatic Customer Service Data Analyst to join their team! In this position, you will take charge of the analysis and reporting on customer service data. You will be monitioring data quality and integrity, identifying areas of improvement and implementing solutions.

Duties & Responsibilities:

Manage, analyse and report on customer service data.
Monitor data quality and identify areas of improvement.
Implement solutions to enhance data quality and integrity.
Track daily, weekly and monthly statistics for customer service case managers.
Compile daily allocation spreadsheet for customer service cases to be allocated to relevant teams and managers.
Track trends in case creation and closures and identify sources of said trends.
Generate various reports to present to customer service team and management.
Maintain and analyse customer service KPI reporting for trends and improvements.
Adhere at all times to company policies and procedures in the completion of required duties.

About You:

Bachelor's qualification in Mathematics, Data Analysis, Statistics or related field.
Experience in data and analytics, focused on root cause analysis.
Excellent verbal and written communication skills.
Advanced, confident capability within Excel.
2 or more years of experience in a similar role.

Why You’ll Love This Role!

Competitive Salary
Generous Discounts & Exclusive Promotions
Wellbeing Initiatives with Onsite Gym Access
Convenient Onsite Parking

If this role is of interest to you, feel free to reach out to K ristina Pejcinovic at kristinap@people2people.com.au, you can also apply directly through this advertisement.

We look forward to receiving your application!

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.