Customer Service Representative - Phones Team

Customer Service Roles | Hybrid | Osborne Park | $65K-$80K + Super

Looking for a rewarding customer service role with a global healthcare organisation? We have 3 permanent opportunities available in a supportive, collaborative team:

• 2 full-time roles


• 1 part-time role with flexible days

Why you’ll love this role

• Hybrid work with a mix of office and flexible days


• Competitive salary of $65,000-$80,000 + super


• Be part of a team that makes a real impact in healthcare


• Opportunities for growth and ongoing development

About the Role

As a Customer Service team member, you will be the first point of contact for customers, helping them with enquiries, product information and solutions to their challenges. You will work closely with colleagues across different teams to resolve issues efficiently and ensure a smooth, positive customer experience.

This role is more than just answering calls or emails. You will build relationships, provide guidance and contribute to continuous improvement of processes and service standards. You will also be responsible for maintaining accurate records, tracking enquiries and ensuring follow-ups are completed.

Key Responsibilities

• Respond to customer enquiries promptly and professionally


• Provide solutions-focused support and follow through on requests


• Liaise with internal teams to resolve issues efficiently


• Maintain accurate records and ensure attention to detail


• Identify opportunities to improve processes and enhance the customer experience

About You

• Currently living in Western Australia


• Experience in customer service, administration or a contact centre


• Excellent communication and interpersonal skills


• Highly organised and proactive


• Ability to thrive in a fast-paced, dynamic environment


• Full working rights in Australia

What’s on Offer

• Permanent roles in a stable, growing global organisation


• Hybrid working arrangement


• Part-time role offers flexible days to suit your schedule


• Supportive and collaborative team culture


• Opportunities to develop your skills and advance your career

How to Apply

Please email your CV to hannahd@people2people.com.au or apply directly through the SEEK ad.

If you’re looking for a role where you can make a real impact and grow your career, we want to hear from you.