Full Job Details
About the Company
The organisation provides logistics and courier services, focusing on efficient delivery solutions within the region. Their operations ensure reliable transport options for businesses and individuals.
About the role
As a Customer Service Specialist, you will play a pivotal role in enhancing client support and service delivery efficiency. This temporary position offers the opportunity to engage with customers directly, addressing their inquiries and ensuring a high standard of service.
Key responsibilities
- Manage inbound customer enquiries via phone and email
- Provide timely and professional responses to customer queries
- Monitor and update customer requests through the Zoho ticketing system
- Assist with shipment tracking and updates using Transvirtual
Skills & experience
- Proven experience in customer service with strong communication skills, both written and verbal
- Strong capability in managing customer inquiries and providing effective solutions
- Demonstrated ability to use CRM/ticketing platforms effectively
What’s in it for you
- Gain hands-on experience in a fast-paced logistics environment
- Develop your skills in customer service and problem-solving
- Contribute to a supportive team focused on client satisfaction
For further information please contact Aleyah Gomez, Consultant, Temporary Specialist Recruitment, 02 8270 9722.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
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