Full Job Details
Customer Service Representative
Ready to take your customer service career to the next level? Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.
This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.
About the Role
- As a Customer Service Representative, you'll be the first point of contact for new and existing customers, providing friendly, knowledgeable support across phone and email.
- You'll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.
What You'll Be Doing
- Deliver exceptional customer service via phone and email
- Build rapport and understand individual customer needs
- Provide clear and accurate information about products and services
- Resolve enquiries and identify opportunities to improve customer experiences
- Maintain accurate customer records across multiple systems
- Work collaboratively within a supportive, high-performing team
About You
You'll be a confident communicator who genuinely enjoys helping people and solving problems.
Ideally, you'll bring: Previous customer service, contact centre, banking, insurance, superannuation or similar experience. Strong verbal and written communication skills. A confident and engaging phone manner. Excellent problem-solving skills and attention to detail. Confidence navigating multiple systems. A positive, resilient attitude and eagerness to learn.
What's in it for You?
- $75,000 salary package + potential annual bonus
- Hybrid working flexibility after training
- Structured onboarding and comprehensive training
- Ongoing coaching and professional development
- Supportive and collaborative team culture
- Genuine long-term career progression
- Opportunity to build specialist experience within private health insurance
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