Full Job Details
About the Company
The organisation is a leader in the manufacturing and supply of building materials, including timber and related products. They serve both residential and commercial sectors, ensuring quality and compliance with industry standards.
About the role
The Customer Service Specialist will play a pivotal role in enhancing customer satisfaction by addressing enquiries and providing timely solutions. This position requires proficiency in Mandarin to effectively communicate with a diverse client base, ensuring that all queries are handled efficiently.
Key responsibilities
- Handle enquiries from building professionals
- Update the ERP system and log queries
- Serve as a point of contact for escalations
- Manage ad hoc administrative tasks
Skills & experience
- Exceptional communication skills in both English and Mandarin
- Proven ability to build rapport with customers
- Relevant customer service experience
What’s in it for you
- Opportunity to work in a supportive environment that values teamwork
- Gain exposure to the building materials industry and enhance your professional skills
- Contribute to the efficiency of customer service operations and make a tangible impact
For further information please contact Aleyah Gomez, Consultant, Temporary Specialist Recruitment, 02 8270 9722.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
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