Full Job Details
About the Company
The organisation provides integrated technology solutions, focusing on software development and IT services. They support various industries, enhancing operational efficiency through tailored solutions.
About the role
The Customer Service Team Leader will oversee the daily operations of a lean inbound sales team. This role is pivotal in managing inbound enquiries and ensuring high levels of responsiveness and quote turnaround. The successful candidate will also provide hands-on support with quoting and coordination of sales activities, making a direct impact on team performance and customer satisfaction.
Key responsibilities
- Lead and coordinate daily inbound sales operations
- Manage flow and allocation of inbound sales enquiries
- Ensure timely turnaround of quotes and customer follow-ups
- Oversee end-of-day reporting and activity tracking
- Support and guide both in-house and remote sales representatives
- Provide hands-on assistance with quoting and customer queries as needed
- Maintain team productivity and output across all inbound channels
- Act as key coordination point for inbound sales activity
Skills & experience
- Proven experience in strong organisational skills with the ability to create structure and ensure follow-through
- Demonstrated ability to prioritise workload and manage competing demands
- Proven supervisory or team lead experience, or demonstrated experience implementing structure/process
- Strong customer service and communication skills
- Ability to interpret technical or product-related customer queries, with industrial/building sector exposure being advantageous
- Comfortable using CRM systems, with NetSuite experience being beneficial
- Proactive approach with willingness to step in and support the team
What’s in it for you
- Opportunity to lead a small, fast-moving team with a national customer base
- Engage directly with customers and contribute to their satisfaction and loyalty
- Flexible working hours that cater to the majority of customer activity
- Work within a close-knit, collaborative environment with a strong team culture
- Potential for career progression within an established organisation
For further information please contact Hannah Doyle, Recruitment Consultant, Business Support on 08 6160 6210.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
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