Customer Success Specialist

Sydney I I Full Time

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Customer Success Specialist

We’re partnering with a fast-growing health-tech business that is transforming the way people access and receive support services. They’re on a mission to make care more connected, personalised, and impactful, and they’re looking for a passionate Customer Success Specialist to help drive growth and deliver exceptional experiences to new clients.

About the Role:

As a Customer Success Specialist, you’ll be the first point of contact for potential customers, helping them understand the platform, answer questions, and move confidently to becoming active users. You’ll play a key role in driving conversion, customer satisfaction, and referrals while building meaningful relationships with clients.

Key Responsibilities:

Engage with potential customers to understand their needs and guide them to the right solutions.
Communicate clearly and persuasively about products and services, highlighting benefits.
Identify opportunities to cross-sell or upsell based on customer needs.
Maintain accurate records of interactions and manage opportunities to maximise results.
Collaborate with internal teams to share insights and strengthen the customer experience.

What Success Looks Like:

Meeting or exceeding conversion and referral targets.
Building strong, trust-based customer relationships.
Supporting the business’s growth while delivering an exceptional client experience.

About You:

Experience in customer success, consumer sales, or related roles.
Excellent communication skills and ability to build rapport quickly.
Empathetic and customer-focused—experience in the Disability or Aged Care sectors is highly regarded.
Results-driven with a strong focus on achieving targets.
Collaborative, proactive, and committed to continuous learning and improvement.

Why Join?

Competitive Salary & Incentives – $81,000 package (incl. super) plus a minimum of $6k per quarter bonus incentive.
Convenient location - Office based in the CBD.
3 Days WFH
Exciting opportunity – Be part of a company that is making an impact in the industry.
Career growth – Develop your skills in a supportive environment with opportunities for advancement.

If this sounds like you, hit apply or call Paris Delnawaz for a confidetial conversation 02 8270 9734.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.