Full Job Details
Murarrie, Brisbane QLD Temporary role with view to permanency $40 - $45ph + super based on experience Global organisation | Hybrid work (2 days WFH after training)
About the organisation
people2people have partnered with a global at the forefront of its industry, where customer experience sits at the centre of everything They specialise in the design, manufacture and servicing of equipment and technologies that support a wide range of industries. They are currently seeking an experienced and proactive Customer Support Coordinator to join a fast-paced, customer-focused team. This is an initial 3-month contract with scope for permanency.
About the role
Working within a collaborative and high-performing team, you will play a pivotal role in ensuring customers receive a seamless, proactive and solutions-driven experience. With structured training and genuine long-term opportunities, this is a position where you can quickly establish yourself and grow.
As the Customer Support Coordinator, you are the key point of contact for customers, managing enquiries from initial request through to successful delivery and follow-up. You will coordinate across multiple internal teams to ensure service delivery is smooth, efficient and aligned to customer expectations. Key responsibilities include:
- Managing customer enquiries relating to service requests and spare parts
- Coordinating service delivery by liaising with scheduling, technical and parts teams
- Preparing and following up on quotations and converting opportunities where appropriate
- Planning and supporting service events to ensure all requirements are met
- Keeping customers informed with proactive and consistent communication throughout the process
- Maintaining accurate records including work orders, cases and customer data
- Identifying opportunities to promote service solutions, upgrades and additional support offerings
This is a dynamic coordination role where your ability to stay organised, anticipate needs and maintain strong communication will directly impact customer satisfaction and business outcomes.
About you
You are organised, commercially aware and take genuine ownership of your work. You are comfortable balancing competing priorities and working across multiple stakeholders without losing sight of the customer. You will bring:
- Experience in customer service, service coordination or a related environment
- Strong communication skills with the ability to build credibility and trust
- The ability to manage multiple tasks and deadlines while maintaining accuracy
- Confidence working with systems and service platforms including JDE or ServiceMax
- A proactive mindset and natural problem-solving ability
- Exposure to a technical, service-based or industrial environment will be highly regarded, though not essential.
What’s on offer
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