Member Services Team Member

About us

Join a purpose-driven organisation helping to protect lives every day.

At MedicAlert Foundation Australia, we’ve been supporting Australians for over 60 years by ensuring vital health information is available in emergencies. Through our recognised medical IDs and 24/7 emergency response service, we help first responders and healthcare professionals access critical information when it matters most.

We work closely with healthcare providers, emergency services, and community partners to empower our members with safety, independence, and peace of mind.

We’re now looking for a Membership Services Team Member to join our dedicated team in Hindmarsh.

About the role

As a key member of our Membership Services team, you’ll be the first point of contact for our members, supporting them with enquiries, applications, and ongoing service. Your role is essential in helping us grow and retain our membership base while delivering our life-saving services with care, accuracy, and professionalism.

What you’ll be doing

• Managing inbound and outbound calls for member enquiries, applications, renewals, and product orders


• Maintaining accurate member records within our CRM system


• Promoting products and services to meet member needs and support retention


• Processing payments, upgrades, resignations, and order fulfilment


• Resolving enquiries and complex situations with empathy and professionalism


• Working towards individual and team KPIs in a contact centre environment

What we’re looking for

• Experience in a contact centre, customer service role, or medical environment is highly regarded


• Strong communication and interpersonal skills


• A customer-first mindset with the ability to identify needs and offer solutions


• High attention to detail and accuracy


• Confidence using CRM systems and Microsoft Office


• Ability to multitask and work both independently and as part of a team

What you’ll bring

• A genuine passion for helping people


• A positive, proactive attitude


• Strong problem-solving skills


• A commitment to continuous improvement and team success

Why join MedicAlert?

At MedicAlert Foundation Australia, you’re not just taking calls, you’re helping protect lives.

We offer:

• Salary packaging to increase your take-home pay


• Free MedicAlert membership and services for you and your family


• Convenient Hindmarsh location near public transport, cafes, and parks


• A supportive, close-knit team environment


• Monthly team social events


• Flexible and inclusive workplace culture


• Opportunities for growth and development

Ready to apply?

Click Apply Now to submit your resume and join a team making a real difference every day.

Contact Courtney for a confidential discussion on (08) 8317 4802.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.