Sales Support Administrator

London I £30,000.00 - £35,000.00 Annual I Full Time

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Sales Support Administrator

People2people are hiring for a Sales Support Administrator for a vibrant and unique business! The role is perfect for someone who has administration or sales experience, looking for that next step. This is a hands-on opportunity to be an essential link between sales, customers, and operations, directly contributing to commercial growth within a rapidly expanding brand. The Sales Support Administrators role will be to provide essential administrative support to the sales team, with a primary focus on the North American market.

The company is a rapidly expanding online consumer goods brand, a leader in its exciting and dynamic product category. With a strong presence in key international markets, this company is known for its innovative approach and direct-to-consumer success, alongside partnerships with major retailers. The culture is built on continuous improvement, impact, and a collective expertise, ensuring that every team member contributes significantly to the brand's growth. They pride themselves on a professional yet enjoyable work environment.

Key Duties and Responsibilities

Process and manage incoming customer orders promptly, ensuring accuracy and timely fulfilment.
Serve as a key point of contact for retailers, distributors, and online marketplace partners, resolving queries and ensuring peerless customer service.
Conduct thorough research on new and existing customers, maintaining accurate records in CRM systems and identifying upsell/cross-sell opportunities.
Coordinate the dispatch and tracking of samples and catalogues, ensuring accurate inventory records.
Monitor and manage back orders, proactively communicating with customers and internal teams to maximise order value and allocate stock effectively.
Provide comprehensive administrative support to Sales Representatives and Account Managers, including preparing reports and maintaining data.
Assist with the setup and maintenance of customer portals, ensuring seamless order processing and data integrity.
Collaborate closely with supply chain and logistics teams to ensure smooth order passage from processing to delivery.
Support pre-, during-, and post-trade show activities for the sales team, including sample management and lead processing.
Contribute to overall office tidiness and manage front desk operations, including answering calls and welcoming visitors.

The ideal candidate is an exceptionally diligent, efficient, and proactive individual with a strong commitment to customer service. Full training will be given on this role, but would suit someone who is comfortable working with data, with great attention to detail and excellent communication skills! It would be brilliant if you have experience with consumer goods or FMCG, but not essential.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.