Full Job Details
About the organisation
The organisation operates within the electronics sector, focusing on mobile devices and customer support.
About the role
The Technical Specialist - MX role is responsible for providing comprehensive troubleshooting support for Samsung mobile devices, including phones, tablets, and wearables. You will conduct in-depth analysis of app functionality, software-related issues, and wireless connectivity to identify root causes and deliver effective solutions to customers.
Key responsibilities
- Address a wide variety of customer inquiries related to Samsung Mobile products and services, delivering effective and tailored solutions
- Analyze error reports submitted by customers and provide timely resolutions
- Identify the root causes of customer issues and offer clear, actionable guidance to resolve them
- Provide comprehensive troubleshooting steps for software-related problems to assist customers effectively
- Work with internal and external teams to create tailored solutions for customer concerns
- Track and analyze emerging software trends, sharing insights with relevant teams
- Support internal teams by offering in-depth technical expertise
- Monitor repair quality, analyze data, and generate weekly/monthly quality reports.
Skills & experience
- Proven experience in troubleshooting mobile devices and software-related issues
- Strong capability in data analysis and reporting
- Demonstrated ability to communicate effectively with customers and internal teams
- Proficient in Microsoft Office, particularly Excel
- Exceptional verbal and written communication skills.
What’s in it for you
- Opportunity to work with a leading brand in the electronics industry
- Engage in continuous learning and development within a professional environment
- Collaborate with cross-functional teams to drive improvements in customer support.
Apply now with your current CV.
For further information please contact Kristina Pejcinovic, Talent Acquisition Coordinator, on [Provide:PRIMARY RECRUITER PHONE]. Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
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