Too much work, not enough people?

Frog Recruitment • March 30, 2026

Public sector teams across New Zealand are being asked to deliver more in an environment shaped by tighter budgets, shifting priorities, ongoing restructuring, and heightened public expectations. Even as hiring activity has shown signs of recovery, many organisations are still dealing with the after-effects of a prolonged period of caution. For many teams, that has meant carrying heavy workloads with fewer people, while still being expected to maintain service standards and keep long-term programmes moving.


That pressure is not only operational. It is also cultural. When teams are under-resourced for extended periods, the effects can reach well beyond missed deadlines or slower delivery. Morale can dip, confidence can erode, and burnout risks can rise. In sectors where process, accountability, and public trust matter deeply, this creates a difficult balancing act. Leaders are not simply managing workloads. They are also managing uncertainty, fatigue, and the human impact of continual change.


“People are a little bit scared.”


On a recent NZ Market Update, Host NZ Managing Director Shannon Barlow was joined by Guest Wellington Branch Manager Peter Crestani to unpack what is happening across the public sector and why under-resourcing continues to feel so widespread. Their discussion pointed to a market that is active in parts, but still fragile beneath the surface. Peter described the current environment as something of a year of two halves, with stronger momentum returning after a quiet period, but caution likely to build again as the election draws closer.


One of the clearest themes from the conversation was that public sector hiring conditions remain uneven. Some roles are highly competitive and attract a broad field of applicants, while more specialised positions continue to be difficult to fill. Senior policy roles were highlighted as one example, particularly in the permanent space, where organisations may struggle to find candidates with the right depth of experience and direct government background. Even when vacancies are approved, hiring is not always straightforward. The talent may no longer be available, may have moved elsewhere, or may simply be reluctant to step into organisations facing uncertainty.


That caution is being compounded by structural disruption. Organisational mergers, election cycles, and ongoing reform can create a holding pattern for both employers and job seekers. People who might otherwise be open to a move are often staying put if they have stability, a strong manager, and a manageable role. That lower turnover can make already tight talent pools feel even smaller. In practical terms, it means that some teams may have approval to hire but still face long delays in finding the right person.


The conversation also explored why under-resourcing is being felt so sharply. In many cases, the workload has not reduced even when headcount has. Teams are still expected to deliver complex programmes, navigate layered approval processes, and respond to new priorities as they emerge. In some organisations, streamlining efforts are helping, but progress is inconsistent. That means pressure is not only coming from too few people, but also from systems and processes that can slow delivery and increase the burden on already stretched teams.


Another important insight was the risk of deeper workforce challenges beneath the immediate market pressures. Peter noted anecdotal signs of talent moving offshore, particularly among younger professionals in specialist areas. That kind of movement can create a longer-term capability issue, especially if experienced people leave and are not easily replaced. Combined with election-driven uncertainty and the complexity of changing large public systems, it suggests this is not simply a temporary resourcing dip. In some areas, it may reflect a broader challenge around how public sector work is structured, supported, and sustained over time.


For leaders, the discussion returned again and again to practical action. If budget is available and approval to hire has been given, delaying recruitment can place even greater strain on the people already carrying the load. But hiring alone is not the whole answer. Leaders also need to reassess priorities, review work programmes carefully, and stay close to the wellbeing of their teams. One of the most compelling takeaways from the discussion was the reminder not to lose the human element. Under pressure, it can be easy for delivery to dominate everything else. Yet regular check-ins, genuine support, and making space for recovery can be just as important as any operational decision.


Ultimately, the conversation painted a picture of a public sector that is moving forward, but not without significant strain. There are opportunities ahead, and there is clearly momentum in parts of the market. But there is also caution, complexity, and a need for thoughtful leadership. For organisations that want to navigate the year well, success may depend on how effectively they balance delivery demands with workforce care, and how quickly they respond when teams start showing signs of pressure.


What should leaders do now to support stretched public sector teams?


  • Move quickly on approved hiring so teams are not left carrying unsustainable workloads for longer than necessary.
  • Review work programmes and distinguish what is urgent from what can be delayed or deprioritised.
  • Pay close attention to specialist skill shortages, particularly in roles where suitable permanent talent is limited.
  • Build regular team check-ins into leadership routines so early signs of fatigue or burnout are not missed.
  • Simplify processes where possible, especially approval layers that slow work and add unnecessary pressure.
  • Keep the human element central by supporting morale, flexibility, and recovery during periods of ongoing change.

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In business since 2002 in New Zealand, Frog Recruitment is an award-winning recruitment agency with people at our heart. Located across Auckland and Wellington, we specialise in accounting and finance, business support, education, executive, government, HR, legal, marketing and digital, property, sales, supply chain, and technology sectors. As the proud recipients of the 2024 RCSA Excellence in Candidate Care Award, we are dedicated to helping businesses achieve success through a people-first approach.

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The UK's equality watchdog wants to stop employers asking job applicants about their previous salary or pay expectations. But would banning these questions create fairer pay outcomes, or could we be losing a valuable conversation? The problem isn't having a conversation about salary. It's using someone's previous salary to determine how little you can get away with paying them. That's the distinction at the heart of a debate emerging in the UK, where the Equality and Human Rights Commission (EHRC) has recommended banning employers from asking job applicants about their salary history or expectations. The concern is understandable. If someone has been underpaid in a previous role, using that salary as the starting point for their next offer can mean existing inequalities follow them throughout their career. But from a recruitment perspective, there's another side to the conversation worth considering. Your previous salary shouldn't determine your future worth. Let's say two candidates apply for the same position. They have comparable experience, similar skills and the same ability to perform the role. One currently earns $80,000. The other earns $100,000. Should the employer offer the first candidate less simply because they've previously been paid less? Absolutely not. Remuneration should reflect the responsibilities of the role, the skills and experience required, internal equity and current market rates — not simply what someone managed to negotiate with their previous employer. Otherwise, people who have historically been underpaid can find themselves perpetually playing catch-up. This can be particularly problematic for people returning from career breaks, those who have prioritised flexibility over salary, and employees who have spent years with the same organisation while market rates have moved ahead. A change of employer should be an opportunity to reset remuneration against the market, rather than carry forward an outdated benchmark. But salary conversations can work in candidates' favour. While we understand the motivation behind the UK proposal, there's an important difference between asking about salary history to justify a lower offer and discussing remuneration to help someone understand their market value. As recruiters, we're constantly having conversations with employers and jobseekers about salary. Those discussions give us valuable insight into remuneration trends across different industries, professions and locations. They also allow us to challenge expectations on both sides. For employers, that might mean explaining that their proposed salary isn't competitive enough to attract the experience they're looking for. For candidates, it can mean helping them recognise that they've been underpaid and encouraging them to aim higher. Someone earning $75,000 might assume that asking for $85,000 is ambitious. But if comparable positions are paying $90,000 to $100,000, that conversation can be genuinely empowering. The objective shouldn't be to anchor someone's next salary to their previous one. It should be to help them understand what their skills are worth in today's market. Why are we so uncomfortable talking about money? New Zealanders and Australians can be surprisingly reserved when it comes to discussing salaries. We regularly encounter candidates who are uncomfortable disclosing what they currently earn or what they'd like to earn next. And that's understandable. Jobseekers want to achieve the best possible outcome, but they also worry about pricing themselves out of an opportunity. That concern can be particularly pronounced in a challenging employment market, when competition for roles is high and candidates may feel they have less negotiating power. Some people deliberately nominate a lower salary expectation because they're concerned an employer will otherwise overlook them. Others aren't confident about their market value, particularly if they haven't changed jobs for several years. This is where transparency and access to reliable salary information become particularly important. If candidates understand the market rate for their skills and experience, they're better equipped to have an informed conversation — rather than guessing what an employer might be willing to pay. What are New Zealand and Australia doing about pay transparency? Both countries have introduced changes designed to give employees greater freedom to discuss their remuneration. In New Zealand, the Employment Relations (Employee Remuneration Disclosure) Amendment Act came into force in August 2025. 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Publishing a realistic salary range helps jobseekers assess whether an opportunity aligns with their expectations and reduces the risk of wasting time on a process that was never going to work financially. It also places more responsibility on employers to determine what a role is worth before entering the market. Rather than asking candidates what they're currently earning and working backwards from there, employers should be asking: What are the responsibilities and expectations of this position? What skills and experience are essential? What are comparable positions paying in the current market? How does the proposed salary compare with what existing employees earn? These are the questions that should establish the remuneration range. There will still be room for negotiation based on individual experience and capability, but the starting point should be the value of the role — not the candidate's salary history. What should candidates do when asked about salary? For jobseekers, preparation is key. Before entering a recruitment process, research the market rate for comparable positions and consider the full remuneration package, including benefits, flexibility, development opportunities and progression. If you're uncomfortable disclosing your previous salary, it's reasonable to steer the conversation towards your expectations for the new role. For example: "I'd prefer to focus on the responsibilities of this position and the market rate for the experience I bring. Based on my research, I'm looking for something in the range of $X to $Y." And if you're working with a recruiter, use their market knowledge. A good recruiter should be able to explain whether your expectations are realistic, identify where your current remuneration may be below market and help you approach negotiations with greater confidence. Better transparency, not less conversation. The UK proposal raises an important issue, and the principle behind it is one we support: people shouldn't be disadvantaged in their next job simply because they were underpaid in their last one. But banning conversations about salary expectations could also remove an opportunity for candidates and recruiters to have constructive discussions about market value. The focus should be on making those conversations fairer and more transparent. Employers should establish salary ranges based on the role and the market. Recruiters should challenge unrealistic expectations and advocate for fair remuneration. And candidates should feel confident discussing what they're worth without worrying that doing so will cost them an opportunity. Ultimately, the question shouldn't be "What were you paid before?" but "What is this job worth, and what value will you bring to it?"  At Frog Recruitment and people2people, our consultants work with employers and jobseekers across New Zealand and Australia, providing market insights and remuneration advice to support informed hiring decisions. If you'd like to understand how your salary or hiring budget compares with the market, get in touch with our team.
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