Air Conditioning Technician

Homebush I $0.00 - $0.00 Annual I Full Time

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Air Conditioning Technician

About the role:
Provide technical support for all Air conditioning products. This includes responding to technical hotline calls, offering support via email, managing escalations, liaising with internal/external stakeholders, and managing service KPIs. Additionally, the role involves conducting Technical training, product quality assurance and implementing improvement plans based on root cause analysis.

Duties and Responsibilities:

Provide technical support and information to Authorized Service Centres and other stakeholders through various channels.
Conduct training for ASC technicians, contact centre agents, and internal stakeholders on new product releases and poor repair skilled areas. Business trip may be required Domestic/International.
Manage service KPIs, including reducing repeat repairs through analysis and improvement action plans. Monitor technical processes documentations such as job reports, repair progress, parts usage, and stock control.
Review and produce scheduled reports on product quality, ASC performance and technical issues

About YOU:

Trade Certificate/ Diploma / Degree level in relevant field
Ability to provide on-the-spot support to Service Technicians

What’s in it for you?

Competitive salary
Generous discount on company products
Access to discounts and special promotions with retail partners
Access to wellbeing platform
Heavily discounted gym membership
Onsite parking

If this role sounds of interest, please click the “Apply Now” button. We look forward to seeing your application!

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.