Customer Service Representative

Sydney I I Full Time

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Customer Service Representative

Do you love animals and thrive in a fast-paced, collaborative environment? A well-known national retail brand is looking for a full-time Customer Service Representative to join their team in Macquarie Park.
This is an exciting opportunity to grow your customer service career with a respected company that’s passionate about its people, customers, and furry companions.

Why You’ll Love It:

Work in a pet-friendly office—yes, there are regular four-legged visitors!
Join a supportive and friendly customer experience team.
Be part of a purpose-driven brand with a loyal customer base and national footprint.

What You’ll Do:

Respond to customer inquiries across messenger, social media, phone, email, and live chat.
Manage and resolve order issues using internal systems.
Provide accurate data entry and maintain up-to-date customer information.
Handle customer cases submitted through the website with care and efficiency.

What You’ll Bring:

Customer-facing experience from retail, hospitality, or contact centre environments.
Excellent communication and problem-solving skills.
Strong attention to detail, especially in data entry.
A quick learner who enjoys picking up new systems and tools.
A genuine enthusiasm for animals is a big plus!

This is a full-time role, Monday to Friday, based in Macquarie Park.

If this sounds like you, apply now or call Paris Delnawaz on 02 8270 9734.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.