Customer Service Representative

Sydney I $35.00 - $35.00 Hourly I Full Time

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Customer Service Representative

Full time Customer Support & Sales Operations – 6-12 Months

We are looking for a motivated and detail-oriented individual to join our client's team in a customer support and sales operations capacity. This is a 6-12 month role. The role offers a valuable opportunity to contribute to a high-performing team within a respected organization in the healthcare or technical equipment industry.

About the Role
In this position, you will provide essential support to customers and internal teams across both pre- and post-sales functions. You will help manage customer communications, process orders and invoices, and contribute to service quality and operational efficiency.

Key Responsibilities

Respond to customer enquiries and manage correspondence.
Serve as a first point of contact for internal and external stakeholders.
Coordinate with sales, logistics, clinical, and warehouse teams to ensure timely service delivery.
Process orders, generate invoices, track shipments, and manage purchase order follow-up.
Assist with warranty claims, credits, and issue resolution.
Support internal audits, quality control activities, and contribute to continuous improvement initiatives.

What We’re Looking For

Experience in customer service, sales support, or a similar administrative role.
Strong communication and organizational skills with experience using CRM and order processing systems.
Ability to manage multiple priorities and work effectively with cross-functional teams.
Experience in a regulated or healthcare-related environment is an advantage, though not required.

Contract Details
6-month temporary position
On-site role with full training and handover provided

If you're reliable, process-driven, and enjoy working in a customer-focused environment, please APPLY NOW!

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.