Director Dispute Resolution

Perth I I Full Time

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Director Dispute Resolution

Director of Dispute Resolution
We are currently recruiting for a Director of Dispute Resolution to join a WA government body, on a full-time basis.

About The Role:
This role is responsible for leading and managing the Dispute Resolution team, managing a team of 6 staff. The team works closely with both consumers and lawyers to resolve disputes professionally, efficiently, and in alignment with legal standards, industry best practices, and the Board’s policies and procedures. Additionally, this position will occasionally oversee more complex and sensitive matters.

Duties:

Lead the Dispute Resolution function, ensuring alignment with strategic, statutory, and regulatory requirements
Manage and develop a high-performing team, prioritising workloads, assessing risk, and overseeing escalated matters
Handle complex and sensitive cases, providing expert guidance on investigations and dispute resolution
Oversee the assessment and resolution of consumer, suitability, and disciplinary matters, including cost disputes, mediations, and conciliations
Drive the development of case plans and deliver critical risk initiatives on time
Provide subject-matter expertise in alternative dispute resolution (ADR) and best practices

Your Experience:

Your experience in dispute and complaint management within a regulatory environment will be crucial in driving fair and effective resolutions using ADR techniques
Using your knowledge as a nationally accredited mediator (NMAS), you'll facilitate complex mediations and guide best practices in dispute resolution
Bringing with you your deep understanding of the state’s legal system, including natural justice and administrative law principles, you'll confidently interpret and apply legislation and policies
Confident and proven ability to manage and lead a team

What is in it for you?

Flexible working, including flexibility in start and finish times
Professional development
Contribute to maintaining professional and ethical standards in the legal industry
Play a key role in ensuring fair and just outcomes in legal disputes

Essential:
To be considered for this role, you must be a Nationally Accredited Mediator (NMAS) and an Australian Citizen or Permanent Resident.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.

At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.